Email Insight Tool To Track Conversions - Amartam Technology Solutions

Email Insight Tool to Track Conversations

Email Insight Tool to Track Conversations

Real time insight on email conversations going on within organization. This can be helpful in taking better business decision.

Client

IT MNC

Industry

Software Consulting

Scope

Email Analysis

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Challenge

No Visibility on team’s relationship with customer and vice versa
Client satisfaction typically measured through surveys which does not portray the accurate situation
Executive Management gets visibility of issues through escalation
and by that time, the damage is already done
For the employees, this becomes visible to HR through resignation which in most cases is irreversible

Our Solution

Provides the right analytics and visibility at all levels through Employee and Client dashboards
Captures Tone used in each and every Email conversation to/from customers and any other external stakeholder
Detects and iterprets emotions, social tendencies, and language style from emails
Completely Secure and maintains privacy by “not” capturing and storing the actual email content
Can be used by Management to understand, refine and improve communications before it gets too late
Predict client behavior so that things can be managed pro-actively
Integration with Enterprise Email, LDAP and other enterprise systems

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